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The MPI Business Competence Center (BCC)/MPI Operations in Malta is a team consisting of experts on Business Processes and IT Systems of the operational life of FTI Group’s DMC world. The MPI BCC/MPI Operations team consider the MP destinations as clients and our aim is to provide all entities with tools, concepts, processes, IT solutions and support to function smoothly and ultimately improving Time to Market and Conversion, Data Quality and Efficiency.

Responsibilities:

• Manage of all MPI Group IT systems of all departments.
• Structure and Roll-out International Projects and Knowledge Transfer.
• Ensure efficiency of all key IT and Business processes by analysis, implementation of automation and focus on Digitization and Automation.
• Form an integral part in the development of new IT systems and business processes in terms of business ownership, leading on requirements and validation.
• Monitor System Data Quality and Support on a 1st and 2nd level.
• Provide destination support on the job, such as setting up of destinations, setting up of processes and workflows and assisting in crisis management.
• Synchronize with FTI Group’s functional departments, use synergies and ensure efficient process along the full supply chain.
• Keep up a team culture that allows sharing opinions, transparency and open feedback.
  Ensure the team is regularly updated with all information relevant to their work as well as FTI Group strategic visions.
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions in a structured manner.
• Coach and mentor management staff within the MPI BCC/MPI Operations team, structure and enforce personal development plans of all staff.
• Promote and develop a continuous improvement culture across the entire MPI BCC/MPI Operations team.
• Work collaboratively with all MPI and FTI Group stakeholders and individual departments to ensure high quality of standards and production efficiency.
• Look out and use FTI Group Synergies, make the MPI DMC world an integral part of the FTI Group in all aspects and ensures the adherence to FTI group policies and processes.
• Define a strategy and prioritize projects, initiatives and improvements in the field of IT systems, Data and Process Management.
• Drive Initiatives targeting state of the art Digitization and Automation around Business and IT processes in the MPI world.
• Ensure timely and on budget delivery of planned projects and initiatives.
• Supervise and ensure quality of roll outs of International Projects and Initiatives.

Educational Qualifications:

An academic qualification at graduate level (Bachelor’s degree) is desirable but not mandatory.

Knowledge and Experience:

• Have a very good knowledge in Tourism Operations.
• Have good understanding of technical processes.
• Good understanding of business management as well as understanding key MPI business KPIs and financial performance.
• Minimum of 3 years of professional experience in a similar position or relevant field.
  Leadership experience of min. 2 years.
• Proficient in the use of MS Office.

Special Working Conditions:

• Based in Malta Office and needs a Maltese working permission.
• Flexible working hours.
• Frequent International travel required.

The Senior Contracting Manager is responsible for overseeing the Contracting Department activities to ensure all contract information is accurate and all hotel information is retrieved in a timely manner.

Key Responsibilities:

– Negotiate with hotels and suppliers for exclusive rates and terms & conditions.
– Negotiate and implement of B2B hotels and allocations.
– Keep abreast of products and exclusive deals negotiated by other DMCs with hotel partners.
– Ensure all contracts and basic information are accurate against existing information of the specific product.
– Conduct market survey on business and growth of T/Os.
– Maintain frequent contact  with oversees T/Os.
– Negotiate with suppliers for familiarization trips for the respective T/Os.
– Negotiate over-riding commission schemes with hotels and suppliers.
– Update T/Os and hotels on their respective production data figures.
– Ensure that rates & allocations are available on the reservation system at any given time.
– Ensure that all new & existing hotel descriptions information is maintained and updated to T/O.
Secure approval for rate changes & special offers.
– Monitor date sensitive offers & expiration rates of EBD’s.
– Intervene with relocation arrangements and alternative accommodation when needed.
– Oversee the work of all Contracting Managers and Executive employees.
– Ensure that Contracting Department employees are knowledgeable of all existing products and T/Os.
– Develop a succession plan for the Contracting Department.

Educational Qualifications:

BA degree in business or Hotel Management or related field. MA is an asset.

Experience:

5-6 years of experience in a destination management company or similar.

The COO is responsible for the optimization of the day-to-day operations for the MP destination. The job holder will strategically plan, monitor and ensure department goals are attained.

Accountabilities:

– In liaison with CEO & CFO, establish budget, forecast as and when directed or necessary.
– Accountable for the performance of the operations department to deliver services meeting customers’  expectation, in line with budget and forecast.
– Act as a business partner to the MP Management Team, FTI group and Preferred partners.
Commercially oriented, ensure DMC products, services are competitive meeting and responding to internal and external customers.
– Develop, benchmark, negotiate and competitively price all products, programs and in- resort services.
– Execute the business strategy for MP non-accommodation products and services.
– Conduct regular meetings with department heads to ensure priorities are clear by setting units’ objectives.
– Contract and ensure activities operated in-house and outsourced comply with the organizational requirements for quality, standard and insurance.
– Ensure and control quality  of all output, product and services pertaining to MP customers.
– Ensure completion of MP “Service Standard” manuals, SOP and training for all operations staff.
– Ensure correct brand exposure as per company standard through innovative collaterals, ensure uniforms and service levels are maintained at the destination as per KPI .
– Ensure all services, products at the destination is in alignment with the Health and Safety policies & procedures required by the Tour Operators.
– Implement new strategies for excursions, transfers and transport units to improve revenue,  ensuring that MP own fleet of vehicles is optimally used, maximizing profitability and capitalizing on incremental business opportunities.
– Optimize unit cost of the operations departments to maximizing profits in all areas of the operations through efficiencies and innovative use of available resources, including generation of auxiliary revenue such as through incentives, overrides, alternative source of revenue.
– Ensure that the inbound tour operator software (ITOS) or any other application is used is being fully utilized.
– Ensure that team leverage on technology optimizing efficiencies, ensure that DMC  systems and any other application are always up to date and full functionalities utilized.
– Monitor, Maintain and analyze the “customer feedback forms”.
– Oversee the “non-accommodation” reservation department as a call centre.
– Engage with non-accommodation supplier to ensure MP retain best conditions and an edge over competition.
– Develop and maintain key relationships with business partners and government entities.

Educational Qualifications:

BA degree in business or similar field.

Experience:

7-8 years management experience, 1-2 years out of which are in a senior operation level position preferably in a multinational firm.

The Contracting Executive is responsible for updating contract information to ensure accurate retrieval of hotel information in a timely manner.

Key Responsibilities:

– Process contracts: load content from the contract into the MP database including initial hotel description, rates, room types, allocations, release dates, close-outs, specials, EBD’s, minimum night stays, child policy & maximum room occupancy.
Verify contracts and compare basic information against existing information of the specific product.
– Prepare contracts for inventory control department to load rates & allocations into reservation system.
– Maintain tariff database: create new hotel descriptions & update existing descriptions.
– Collect new hi-resolution images of all products for clients use in brochure production.
– Process product updates, renovations and other related information in order to maintain current & accurate product information at all times.
– Action rate changes & special offers in a timely & accurate manner.
– Monitor date sensitive offers & expiration rates of EBD’s.
– Scan original contracts into master database files.
– Aid Product Managers with contractual assistance such as ensuring all contracts are counter-signed.
– Assist with relocation arrangements and alternative accommodation when required.
– Gain thorough knowledge of inbound tour operator software (ITOS) features.
– Keep abreast with TO systems.

Educational Qualifications:

– University degree in business or related field.

– Diploma in tourism is preferred.

Required Experience:

– 1-2 years of experience in a destination management company or similar.

Skills:

– MS Office.

– English (Written and Spoken)

– French language proficiency is mandatory.